Service Profit Chain
Palabras clave
service,
profit,
chain,
internal,
quality,
employee,
satisfaction,
return,
loyalty,
personnel,
staff,
productivity,
external,
value,
client,
growth,
diagram,
concept,
management,
manager,
man,
male,
person,
hand,
finger,
lecture,
lecturer,
presentation,
expert,
consulting,
business,
commerce,
virtual,
screen